Playtopup Privacy Policy
KYNORA TECHNOLOGY LIMITED (啟諾拉科技有限公司) (“KYNORA”, “Playtopup”, “we”, “us”, or “our”) takes the protection of our users’ privacy and personal information very seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use Playtopup websites, applications, and services available at playtopup.gg (collectively, the “Services”).
1. Scope
This Privacy Policy applies to all products and services provided by Playtopup. By accessing or using the Services, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Services.
2. Information We Collect
We may collect the following categories of information:
• Account information (e.g., email address, username, password, region).
• Transaction and payment information (handled by third‑party payment processors; we do not store full card numbers).
• Game identifiers and top‑up details you provide to fulfill orders.
• Device, log, and analytics data (e.g., IP address, device type, operating system, language, approximate location, timestamps, pages viewed).
• Cookies and similar technologies data (see Section 5).
• Communications you send to us (e.g., support requests).
3. How We Use Information
We process information to:
• Provide, operate, and improve the Services, including order fulfillment and customer support.
• Process payments, prevent fraud, secure accounts, and enforce our Terms.
• Personalize content, measure performance, and conduct analytics.
• Comply with legal obligations and cooperate with law enforcement where required.
• Communicate with you about updates, security alerts, and policy changes.
4. Legal Bases (EEA/UK Users)
Where GDPR/UK GDPR applies, we rely on the following legal bases:
• Performance of a contract (to provide the Services).
• Legitimate interests (e.g., to secure and improve the Services).
• Legal obligation (e.g., tax and accounting).
• Consent (e.g., certain marketing or non‑essential cookies, where applicable).
5. Cookies and Similar Technologies
We and our partners use cookies and similar technologies to operate and measure our Services. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.
6. Sharing and Disclosure
We may share information with:
• Service providers that process data on our behalf (e.g., hosting, security, analytics, payments).
• Game publishers and sellers as needed to complete top‑ups or item delivery you request.
• Law enforcement, regulators, or others when required by law or to protect rights and safety.
• Entities involved in a business transaction (e.g., merger, acquisition), subject to appropriate safeguards.
7. International Transfers & Storage
Personal information collected or generated through the Services may be stored in Singapore. Where information is transferred across borders, we implement appropriate safeguards (e.g., contractual clauses) and take steps required by applicable laws.
8. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.
9. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, and to portability.
You may also object to certain processing or withdraw consent where processing is based on consent.
To exercise rights, contact us at support@playtopup.com. We may take steps to verify your identity.
10. California Privacy Notice (CCPA/CPRA)
If you are a California resident, you have the right to know, delete, and correct certain personal information, to opt out of the sale or sharing of personal information, and to not be discriminated against for exercising your rights. We do not sell personal information as defined by the CCPA/CPRA. To submit a request, email support@playtopup.com.
11. Children’s Privacy
The Services are not directed to children under the age of 13 (or the minimum age required by law in your region). We do not knowingly collect personal information from children without appropriate consent.
12. Security
We implement technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure.
13. Third‑Party Links
The Services may contain links to third‑party websites or services. We are not responsible for the privacy practices of those third parties.
14. Changes to this Policy
We may update this Privacy Policy from time to time. We will indicate the effective date at the top and, where required, provide additional notice. Your continued use of the Services after the effective date constitutes acceptance of the changes.
15. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at support@playtopup.com.
Website: https://www.playtopup.gg
Effective Date: 2025-10-21